Fleet and support
Scheduled towing
A vehicle that will not run is towed to the garage at an agreed time.
Sometimes a vehicle cannot get to the garage on its own: the engine will not start, the brakes are not right, or it has stood for a long time and is not yet safe to drive. For cases like these, we offer scheduled towing.
Scheduled towing means the time is agreed in advance. Email us with the vehicle details, the complaint and the time that suits you. We reply with a time we can keep. This is not an emergency roadside service.
Once it reaches the garage, the vehicle goes through the same process as any other: the complaint is written down, diagnosis comes first, then the findings and estimate are explained. No work starts without your approval.
What the job covers
- Towing booked by email at an agreed time
- A vehicle that will not run moved to the garage
- Careful loading and strapping of the vehicle
- The vehicle's condition noted when it is collected
- Diagnosis at the garage once the vehicle arrives
- Cars, light commercial vehicles and motorcycles
Signs it is time
- The engine will not start and the cause is unclear
- The brakes, steering or kaki-kaki feel unsafe to drive on
- The vehicle has stood for a long time and has not been checked
- A serious warning light is on and you are unsure about driving further
- The vehicle was damaged in a collision and is not roadworthy
For these vehicles
- Passenger cars
- Light commercial
- Motorcycles
How the job runs
- 01
Drop-off
The vehicle arrives and the complaint is written down as told.
- 02
Diagnosis
Scanner and inspection first, before anything is opened.
- 03
Approval
Findings and the estimate are explained. No work goes ahead without your approval.
- 04
Repair
On the lift, mechanical and electrical work is carried through.
- 05
Road test and record
A road test to be sure, then the service record is written.
- 06
Handover
The keys go back to you and the vehicle goes back on the road.
Questions
Is this an emergency towing service?
No. Scheduled towing is for a vehicle that will not run and can wait for an agreed time. If a vehicle breaks down somewhere unsafe, put safety first and call the local emergency services.
How do I book a tow?
Send an email with the vehicle type, the complaint, where the vehicle is and the time you would like. We reply with a time we can keep, and the tow goes ahead once the time is agreed.
Can you tow trucks and buses?
Not yet. Scheduled towing currently covers cars, light commercial vehicles and motorcycles. Heavy vehicle service is coming soon.
What should I prepare before the vehicle is towed?
Make sure the keys and vehicle papers are to hand, take valuables out of the cabin, and tell us if a wheel is locked, a tire is flat or the vehicle sits in a tight space. Details like that help us plan the right way to load it.
Related services
Request a quote
Send an email with the vehicle and what it needs. We will reply with the next step.
Request a quote: Scheduled towing